Our library is always open.

Scott’s presentations focus on embedded user assistance, microcontent, microlearning, CSS, and MadCap Flare. If you’re interested in having Scott give a presentation or workshop at a conference, interest/professional group meeting, or for your company, please contact us.

All presentations are © 2021 ClickStart

 

Presentation Event

Integrating Training and Technical Documentation (with Jenni Christensen)

Content Wrangler webinar, 11/17/21

Eliminating Content Silos and Maximizing Shared Content

tcworld 2021

Bridging the Gap: Integrating Training & Technical Documentation (with Andrea Maliska)

MadCap Software webinar, 11/10/21

From Content Silos to Corporate Assets
presentation

examples

ATD Conference 2021 (Salt Lake City)
4 Keys to Good Project Management for Technical Documentation MadCap Software's MadBlog, 07/14/21
DNA of a Technical Communicator tekom Denmark meet-up, 06/01/21
Project Management: Keeping it Simple MadCap Software White Paper
Microcontent: Designing & Developing Reusable Content Write the Docs Australia & India 2020
Formatting a Chapter-level Table of Contents MadCap Software's MadBlog, 12/14/20
Microlearning: Less Can Be Much More MadCap Software webinar, 05/07/20
Best Practices for Microcontent-based Authoring tcworld 2019 (Stuttgart)
Best Practices for Responsive Content (tutorial) tcworld 2019 (Stuttgart)
Advanced CSS Tips and Tricks with MadCap Flare MadWorld Europe 2019 (Dublin)
Best Practices for Adapting MadCap Flare’s Design Templates MadWorld Europe 2019 (Dublin)
Best Practices for Responsive Content in MadCap Flare (workshop) MadWorld Europe 2019 (Dublin)
Microcontent Authoring Nordic Techkomm 2019 (Copenhagen)
Content Reuse and Automation using Database Publishing and Microcontent (with Thomas Bro-Rasmussen) Nordic Techkomm 2019 (Copenhagen)
Pro Tip: Formatting Images with CSS MadCap Software webinar, 9/19/19
Best Practices for Responsive Content (workshop) MadWorld 2019 (San Diego)
Dynamic User Assistance in MadCap Flare MadWorld 2019 (San Diego)
Enhancing HTML5 Responsive Layout and Design MadWorld 2019 (San Diego)
Dynamic Role-based User Assistance (workshop) tcworld 2018 (Stuttgart)
CSS Best Practices tcworld 2018 (Stuttgart)
Best Practices for CSS STC Chicago webinar, 10/1/18
Intro to CSS for MadCap Flare Users MadWorld Europe 2018 (Prague)
Extreme CSS Techniques (workshop) MadWorld Europe 2018 (Prague)
Advanced Skinless HTML5 Design Madworld 2018 (San Diego)
Extreme CSS Madworld 2018 (San Diego)
Cutting-edge Design with MadCap Flare STC Summit 2018 (Orlando)
DNA of Technical Communication Write2Users 2017 (Copenhagen)
Multi-platform Output with Flare Write2Users 2017 (Copenhagen)
Enhancing Flare with jQuery Write2Users 2017 (Copenhagen)
MadCap Flare Pain Points Write2Users 2017 (Copenhagen)
MadCap Flare Goodies Write2Users 2017 (Copenhagen)
Cutting-edge Design with MadCap Flare tcworld 2017 (Stuttgart)
Best Practices for Embedded UA tcworld 2017 (Stuttgart)
Adapting Content for Mobile Devices tcworld 2017 (Stuttgart)
Cutting Edge HTML5 Design
"before" project
"after" project
MadCap Software webinar, 8/30/17
Best Practices for Responsive Content UA Europe 2017 (Harrogate)
Best-in-class Embedded UA UA Europe 2017 (Harrogate)
MadCap Flare: Taking control of your HTML5 output with styles, skins, and master pages workshop (with Matthew Ellison) UA Europe 2017 (Harrogate)
MAD for MadCap Flare Certification Bootcamp MadWorld 2017 (San Diego)
Cutting Edge HTML5 Design MadWorld 2017 (San Diego)
A New Look at Extending HTML5 Targets with jQuery MadWorld 2017 (San Diego)

jQuery Plugins for Enhancing Web Content

article

examples

ISTC Communicator, Winter 2016
Enhancing User Assistance with jQuery

handout

examples

tcworld 2016 (Stuttgart)
Responsive Web Content workshop tcworld 2016 (Stuttgart)
Best Practices for Formatting Notes, Tips, Cautions and Warnings in MadCap Flare MadCap Software webinar, 7/20/16
Extending HTML5 Targets with jQuery MadWorld 2016 (San Diego)
An Introduction to CSS MadWorld 2016 (San Diego)
Core Web Standards and Competencies WritersUA East 2015 (Seattle)
Applying Responsive Web Design (RWD) to UA WritersUA East 2015 (Seattle)
CSS3: Advanced Techniques workshop (examples) MadWorld 2015 (San Diego)
Responsive Content: A CSS-based Approach MadWorld 2015 (San Diego)
Responsive Content: A CSS-based Approach (examples) MadWorld 2015 (San Diego)
Best Practices for Going Mobile MadWorld 2015 (San Diego)
MadCap Flare: Advanced Table Styles MadWorld 2014 (San Diego)
Embedded UA 101 STC Summit 2013 (Atlanta)
MadCap Flare: How Not to Let Team Authoring Drive You Crazy MadWorld 2013 (San Diego)
Using MadCap Flare Reports and MadCap Analyzer MadWorld 2013 (San Diego)
Best Practices for Embedded UA WritersUA 2012 (Memphis)
Flare Tips and Tricks WritersUA 2010 (Seattle)

Strategies for User Assistance

WritersUA 2010 (Seattle)

CSS: Best Practices for Increasing Usability

example - non-scrolling region
example - non-scrolling table heading

Tekom 2009 (Wiesbaden, Germany)

Best Practices for User Assistance (UA)

references

Tekom 2009 (Wiesbaden, Germany)

Best Practices for Single Sourcing with Flare STC Summit 2009 (Atlanta, GA)
Best Practices for Web-based Embedded User Assistance

demo - embedded UA panel

demo - embedded UA panel, field-level

demo - embedded UA popup, AJAX

WritersUA 2009 (Seattle, WA)
Motivating Users (keynote) Yggdrasil 2008 (Stockholm)
Best Practices for Designing and Developing User Assistance Yggdrasil 2008 (Stockholm)
Flare Hot Tips and Cool Tricks (presentation)

Flare Hacks 08 (handout)
WritersUA 2008 (Portland, OR)
Designing Best-in-Class Embedded User Assistance

presentation

exercises
WritersUA 2008 (Portland, OR)
Best Practices for Embedded UA Techshoret 2008 (Jerusalem)
WritersUA 2007 (Long Beach, CA)
Flare Tips and Tricks (presentation)

Flare Hacks 07 (handout)
WritersUA 2007 (Long Beach, CA)
STC Central Ohio Conference 2006
Designing Stylesheets for Online Help WritersUA 2007 (Long Beach, CA)
User-centred Design for Help Systems TCANZ 2007 Conference (Wellington)
Best practices for Embedded User Assistance TCANZ 2007 Conference (Wellington)
Combining Embedded User Assistance and External Help Systems IEEE PCS newsletter, June 2006
Is It Time to Migrate from RoboHelp to Flare? (with Rob Houser) International Conference 2006 (Las Vegas)
Getting Started with Flare STC Atlanta Currents 2006
Best Practices for Embedded User Assistance AODC 2005 (Melbourne)
Using Storyboards and Prototypes AODC 2005 (Melbourne)
Team-based Usability workshop AODC 2005 (Melbourne)
Practical JavaScript for User Assistance WritersUA East Conference 2005
Best Practices for Online Help (Workshop) Tekom 2005 (Wiesbaden, Germany)
Best Practices for Embedded User Assistance WritersUA 2005
Tekom 2005 (Wiesbaden, Germany)
Standards for Online Help Tekom 2005 (Wiesbaden, Germany)
Case Studies in Web-based Embedded User Assistance Tekom 2005 (Wiesbaden, Germany)
Designing, Localizing, and Customizing Web-based Embedded Assistance IEEE Professional Communication Conference 2005 (Limerick)
Designing Web-based User Assistance WritersUA East Conference 2004
Developing Embedded User Assistance for Web-based Applications WritersUA East Conference 2004 (Boston)
WritersUA Conference 2004 (Hollywood)
Developing Database-resident Help for Customizable Web-based Applications WritersUA Conference 2004 (Hollywood)
Embedded UA: One Step Beyond Winwriters Europe Conference 2003 (Stockholm)
Designing Embedded UA Case Study Winwriters Europe Conference 2003 (Stockholm)
Database-driven UA Case Study Winwriters Europe Conference 2003 (Stockholm)
Context-sensitive UA Case Study Winwriters Europe Conference 2003 (Stockholm)
Developing Context-sensitive Help for Web Applications Winwriters Europe Conference 2003 (London)
Winwriters Conference 2003
Developing Database-Resident Help Winwriters Europe Conference 2003 (London)
Designing Embedded User Assistance for Web-based Applications Winwriters Europe Conference 2003 (London)
Embedded help scripts Winwriters Europe Conference 2003 (London)
Integrating Web-based Help and Web-based Training STC International Conference 2002 (Nashville)
Deconstructing the Custom Help Model Help Technology Conference 2002 (Boston)
Context-sensitive Help Techniques Help Technology Conference 2002 (Boston)
Database Resident Help Help Technology Conference 2002 (Boston)
Designing Effective WBTs Tech*Comm 2001
Using Prototypes and Storyboards Tech*Comm 2001
Creating Cross-browser Help Systems (with Dave Gash) Winwriters Conference 2002 (Seattle)
Customizable Help using JS and ASP Winwriters Conference 2002 (Seattle)
JavaScript 101: JavaScript for Writers and Trainers STC Atlanta chapter Currents Conference 2002
How to Select an HTML-based Help Format STC International Conference 2001 (Chicago)
How to Create Web-based Training STC International Conference 2001 (Chicago)
Creating Cross-browser Help Systems Winwriters Conference 2001 (Santa Clara)
Creating Embedded Help for Web-based Applications Winwriters Conference 2001 (Santa Clara)
Top Ten JavaScript Enhancements for Help Winwriters Conference 2001 (Santa Clara)
Online Help Conference 2001 (Copenhagen)
Team-based Usability Testing Online Help Conference 2001 (Copenhagen)
Embedded Help for the Web Online Help Conference 2001 (Copenhagen)
User-centered Design on the Web PNC Conference 2001 (Hong Kong)
Website Design for Digital Archives PNC Conference 2001 (Hong Kong)
Designing Effective Web-based Training TechComm Over the Internet Conference 2001 (Taipei)
An Introduction to Team-based Usability Testing STC TransAlpine Chapter meeting, 2001 (Slovenia)
User-centered Design for informational Web-sites International Colloquium on Professional Communication 2001 (Suzdal, Russia)
Standards for Online Help (seminar) Tech*Comm Conference 2001 (Washington, DC)
Using Prototypes and Storyboards Tech*Comm Conference 2001 (Washington, DC)
Designing Effective Web-based Training Tech*Comm Conference 2001 (Washington, DC)
How to Select an HTML-based Help Format STC International Conference 2001 (Chicago)
How to Create Web-based Training STC International Conference 2001 (Chicago)
Creating Cross-browser Help Systems South Africa Help Conference 2000 (Johannesburg)
Creating Web-based Tutorials Tech*Comm Conference 2000 (Seattle)
Designing Embedded User Assistance STC International Conference 2000 (Orlando)
Creating HTML-based Help with RoboHELP HTML 2000 STC International Conference 2000 (Orlando)
STC Atlanta Chapter Currents Conference 2000
Designing Web-based Embedded Help
Winwriters Conference 2000
South Africa Help Conference 2000 (Johannesburg)
Maximize the Power of Performance: Games and the Future of Interface Design (with Rob Houser)
Tech*Comm Conference 1999
Designing for Interactivity: Role Models, Guides, and Coaches Tech*Comm Conference 1999
STC International Conference 1998 (Anaheim)
STC Atlanta Chapter Currents Conference 1998
Moving a Community to the Web: Creating Hyperviews: Online STC International Conference 1999 (Cincinnati)
An Overview of HTML-based Help STC Atlanta Chapter Currents Conference 1999
Learning from Games: Seven Principles of Effective Design Technical Communication, August 1998
Organizing an STC Chapter Web Site STC Tieline, August 1998
Three Reasons to Consider Using Multimedia Commlink (The Atlanta STC Chapter newsletter), April 1997
Designing Minimalist Documentation STC Orlando Trends Conference 1997
Book Commentary: Computerized Workplace Writing ACM SIGDOC Asterisk Journal of Computer Documentation May 1997
Using Minimalist Principles to Develop Online Documentation RPI Symposium 1997
The Usability Tool Kit: Conducting Usability Tests on a Budget STC International Conference 1996 (Seattle)
Instructional Design Lessons Technical Communicators Can Learn From Games (with Rob Houser) STC International Conference 1996 (Seattle)
IEEE PCS 1996 (Saratoga Springs)
Minimalism: Creating Texts for Multiple Use STC International Conference 1995 (Washington, DC)
IEEE PCS Conference 1995 (Savannah)
Re-Engineering the Documentation Process STC International Conference 1995 (Washington, DC)
Conducting Informal Usability Tests STC International Conference 1994 (Minneapolis)
Integrating Documents Using Minimalist Principles IEEE PCS Conference 1994 (Banff)
Virtual Reality, Multimedia, and Instructional Text: Meeting Users' Needs ACM SIGDOC 1994 (Banff)
Minimalist Documentation and Training East Tennessee PCOC Conference 1993 (Knoxville)
The Role of Transparency in Instructional Text NCTE Conference 1992